Overview

The Baltimore Branch Operations Manager is critical to the success of our Maryland, Washington DC, and Virginia service area. In this role, you will be responsible for overseeing daily business operations including the management of the area field team, office staff, and parts counter. A successful Branch Operations Manager will be focused on building and maintaining a strong field team, with a focus on customer relations.

Duties

  • Manage the daily operations and staff of the Baltimore Branch Office, serving Maryland, Washington DC, and Virginia, including full profit and loss responsibility.
  • Ensure the team’s adherence to company policies, procedures, and standards.
  • Partner with the Manager of Customer Support and Business Development to maintain and grow market share within your assigned geographical area. 
  • Review your team’s open and completed work orders regularly. Address concerns, maintain a low call back percentage and minimal non-billable field labor (shop time).
  • Provide technical support to your region’s field team as needed. Visit job sites and assist field technicians with escalated service issues.
  • Work directly with corporate departments to ensure excellent/positive communication within your region.
  • Ensure that all team members understand the goals of the company, contribute solutions, and demonstrate a high level of engagement. 
  • Hold monthly staff meetings to review company policies and procedures, and provide team training,
  • Manage fleet and equipment maintenance for branch vehicles and other company assets to maintain proper operation and extend life.
  • Promote a positive, team-oriented environment.

Qualifications

  • Bachelor or Technical Degree preferred. 
  • Demonstrated business acumen and understanding of profit and loss statements.
  • Prior experience and knowledge in commercial food service equipment repair, maintenance, and installation.
  • Multi-unit restaurant management or technical field operations management experience. 
  • Comfortable building and maintaining professional relationships with customers, vendors, and business counterparts. 
  • Ability to work in high stress situations that require strong decision-making skills.
  • Ability to work through multiple problem-solving scenarios at one time
  •  Working knowledge and proficiency with Microsoft Office Suite.

Physical Requirements

  • Must be able to lift and move up to 30 pounds.
  • Must be able to climb ladders.
  • Must be able to work in food service environment.
Location
Baltimore, MD
Department
Operations
Employment type
Full-time
Benefits
  • Weekly pay
  • Paid holidays & PTO
  • Paid parental leave
  • Referral incentives
  • Medical, dental & vision
  • Prescription drug coverage
  • Gym reimbursement
  • Advancement opportunities
  • Flexible 401K with matching
  • Volunteer opportunities
  • And more
Reports to
Director of Service Operations, Northeast
Average hours / week
50

How to apply

To apply, email your cover letter and resume to Careers@ClarkServiceGroup.com.

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