Clark Service Group is seeking a Customer Support Specialist to join their Contact Center at their Lancaster, Pennsylvania headquarters. This customer-focused, problem solver will work with their team to manage our third-party systems for national accounts, answer inbound phone calls, create work orders in the team’s proprietary software system, assist on customer service issues, and contact customers for feedback through satisfaction surveys. Clark Service Group Customer Support Specialists are responsible for working directly with our partners to provide an exemplary customer experience.


  • Manage third-party systems for national accounts as assigned, creating work orders, and updating work order statuses.
  • Run daily open work order reports for assigned accounts, while answering any customer inquiries, following-up on open work orders, and communicating updates found to the Team Lead-Customer Support Specialist III.
  • Monitor and respond to Facility Maintenance email inbox.
  • Answer inbound phone calls during high volume times.
  • Enter work orders in Clark Service Group’s proprietary software system, following each respective customer’s preference and account settings.
  • Complete daily quote follow-ups with customers as assigned by Contact Center Manager.
  • Communicate effectively with internal and external teams to ensure accurate and timely expedition of customer requests
  • Effectively manage general customer concerns in a professional manner, escalating more complex issues as needed.
  • Develop and maintain a high standard of proactive communication for assigned customer accounts.
  • Perform customer satisfaction surveys and follow-ups for key customer accounts as assigned by the Contact Center Manager.
  • Grow assigned customer accounts by fostering strong, team-based relationships and establishing trust.
  • Promote positive work environment and company culture.
  • Perform other duties as assigned.


  • High School Diploma or GED
  • 2-3 years of experience in fast paced call center preferred.
  • Knowledge of third-party software systems frequently used by businesses in the hospitality industry, such as Corrigo, Ecotrak, and Service Channel.
  • Excellent written and verbal communication skills.
  • Positive solution-oriented individual.
  • Ability to multi-task.
  • Decisiveness and strong attention to detail.
  • Excellent organizational skills and problem-solving ability.
  • Ability to work occasional weekend on call shifts
  • Experience working in a food service establishment (waitstaff, general manager, sous-chef, etc.) is a plus.

Physical Requirements

  • Able to sit or stand for extended periods of time in front of computer.
  • Able to communicate verbally over the phone.
  • Able to work overtime as needed to perform job duties.
  • Able to handle high stress situations.
Lancaster, PA
Customer Support
Employment type
  • Weekly pay
  • Paid holidays & PTO
  • Referral incentives
  • Medical, dental & vision
  • Prescription drug coverage
  • Gym reimbursement
  • Advancement opportunities
  • Flexible 401K with matching
  • Volunteer opportunities
  • And more
Reports to
Contact Center Manager
Average hours / week

How to apply

To apply, email your cover letter and resume to Careers@ClarkServiceGroup.com.

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