The Junior IT Analyst assists the IT department in providing technical support, resolving technical issues, and managing devices. This position is a great match for new IT graduates. There are limitless opportunities for advancement and training to match your growth potential and ambitions.


  • Provide Level 1 technical support to users.
  • Configure, install, and support desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.
  • Troubleshoot and resolve basic hardware and software issues.
  • Maintain a professional attitude while providing excellent customer service.
  • Escalate complex issues to appropriate IT team members.
  • Assist in maintaining hardware and software systems.
  • Document technical support issues and resolutions in our ticketing system.
  • Participate in knowledge sharing and cross-training with other IT team members.


  • Associate degree in Information Technology or related field, or equivalent work experience.
  • 0-1 years of experience in a technical support role.
  • Experience with Apple Devices (preferred).
  • Experience in the food industry (preferred).
  • Basic understanding of hardware. 
  • Excellent written and oral communication and interpersonal skills.
  • Ability to work and learn independently and as part of a team.
  • Customer service-oriented mindset.
  • Knowledge of Microsoft Windows and Office products.

Physical Requirements

  • Must be able to lift and move up to 25 pounds, independently or with assistance. 
  • Must be able to bend, reach, and kneel.
  • Able to sit or stand for extended periods of time in front of computer.
  • Able to work overtime as needed to perform job duties. 
  • Able to handle high stress situations.
Lancaster, PA
Internal Support
Employment type
  • Weekly pay
  • Paid holidays & PTO
  • Referral incentives
  • Medical, dental & vision
  • Prescription drug coverage
  • Gym reimbursement
  • Advancement opportunities
  • Flexible 401K with matching
  • Volunteer opportunities
  • And more
Reports to
System Administrator
Average hours / week

How to apply

To apply, email your cover letter and resume to Careers@ClarkServiceGroup.com.

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