Overview

An Account Manager finds, creates, and maintains customer accounts in their assigned geographic area. They act as a link between Clark Service Group and our partners. A successful Account Manager is motivated by the desire to solve critical challenges facing our customers and is prepared to connect them with a solution at every stage of their commercial kitchen’s lifecycle. This role assists with data processing, addressing customer concerns, and proposing new initiatives to ensure that our partners have the best possible experience. This is not a commission-based position.

Duties

  • Onboard, manage, and oversee regional accounts as assigned.
  • Cultivate current client relationships to maintain and expand partnerships. 
  • Proactively communicate with clients to ensure that all their needs are understood and addressed.
  • Resolve concerns and ensure all customer preferences are tracked and communicated to key internal teams. 
  • Act as the client’s advocate to ensure that their requirements are met with a focus on improving the customer experience across the organization.
  • Utilize Clark Service Group’s CRM tool to track communication and opportunities with current and prospective customers.
  • Represent Clark Service Group at assigned trade shows and events. 
  • Always be willing to assist in other areas of the business with a hands-on approach when necessary. 

Qualifications

  • Team-oriented worker with a strong understanding of collaborative account management. 
  • Strong client facing and presentation skills.
  • Ability to work with high levels of autonomy and self-direction.
  • Experience working in NetSuite’s Client Relationship Manage Tool is a plus.
  • Bachelor’s Degree in marketing, communications, hospitality, or related field. 
  • Must have a valid driver’s license and clean driving record.

Physical Requirements

  • Regularly lift, move, and place up to 25 pounds of inventory and/or advertising displays as needed.
Location
Baltimore, MD
Department
Customer Support
Employment type
Full-time
Benefits
  • Weekly pay
  • Paid holidays & PTO
  • Referral incentives
  • Medical, dental & vision
  • Prescription drug coverage
  • Gym reimbursement
  • Advancement opportunities
  • Flexible 401K with matching
  • Volunteer opportunities
  • And more
Reports to
Manager of Customer Support and Business Development
Average hours / week
50

How to apply

To apply, email your cover letter and resume to Careers@ClarkServiceGroup.com.

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