Overview

Clark Service Group is looking for a full time Regional Service Coordinator to support the team of technicians at their Lancaster, PA office. This team member is responsible for maintaining the daily schedules of the technicians in their area and dispatching them to customer locations as they complete work orders throughout the day. As a Regional Service Coordinator, you will work directly with our customers, providing world class customer service, through completing scheduling phone calls, sending appointment confirmation emails, and assisting with client concerns.

Duties

  • Prepare daily work and run schedules.
  • Dispatch technicians to new locations as they complete work orders throughout the day to appropriate sites based on technician location, skillset, and customer requests.
  • Adjust technician schedules in real time as you receive emergency work orders for your area.
  • Review customer accounts prior to scheduling to ensure customer expectations are met and accounts are in good standing.
  • Relay work order information to technicians for each job and confirm the technician understands the requirements for the work order and the customer.
  • Monitor the route and status of technicians to coordinate and prioritize their schedule.
  • Record and maintain records of customer requests, work or services performed, customer communication, and other pertinent work order information.
  • Ensure all paperwork, quotes, and system entries are completed by technicians following the completion of each work order.
  • Maintain a friendly and professional attitude toward clients and coworkers.
  • Full-time dispatchers must be available to be on-call for one weekend per quarter. Team members may work remotely on their assigned weekend and will be provided with a company laptop and cellphone for their job duties.
  • Other tasks as assigned including receiving, parts entry into system, and pulling parts from warehouse on an as needed basis.

Qualifications

  • High School diploma or equivalent.
  • Previous experience working in the food service industry (preferred).
  • Demonstrated strong organizational skills, accuracy, and attention to detail.
  • Proven interpersonal communication skills, both written and verbal.
  • Ability to identify and solve issues in real time.
  • Experience with Microsoft Office programs Excel and Outlook.
  • Candidates must pass a background check and drug screen.

Physical Requirements

  • Sit or stand at a desk for extended periods of time. 
  • Visual ability to perform detailed work at close distances both on the computer and on paper. 
  • Ability to speak over the telephone.
Location
Lancaster, PA
Department
Internal Support
Employment type
Full-time
Benefits
  • Weekly pay
  • Paid holidays & PTO
  • Referral incentives
  • Medical, dental & vision
  • Prescription drug coverage
  • Gym reimbursement
  • Advancement opportunities
  • Flexible 401K with matching
  • Volunteer opportunities
  • And more
Reports to
Service Coordination Manager / Branch Operations Manager
Average hours / week
40

How to apply

To apply, email your cover letter and resume to Careers@ClarkServiceGroup.com.

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