Clark Service Group is seeking a Customer Support Specialist II to join their Contact Center at their Lancaster, Pennsylvania headquarters. This customer-focused, problem solver will work with their team to manage our inbound email inquiries, answer inbound phone calls, create work orders in the team’s proprietary software system, assist on customer service issues, and contact customers for feedback through satisfaction surveys. Clark Service Group Customer Support Specialists are responsible for working directly with our partners to provide an exemplary customer experience.


  • Respond to inbound email inquiries from customers and partners.
  • Answer inbound phone calls during high volume times.
  • Enter work orders in Clark Service Group’s proprietary software system, following each respective customer’s preference and account settings.
  • Communicate effectively with internal and external teams to ensure accurate and timely expedition of customer requests.
  • Effectively manage general customer concerns in a professional manner, escalating more complex issues as needed.
  • Develop and maintain a high standard of proactive communication for assigned customer accounts.
  • Complete equipment lists and PM checklists as assigned.
  • Perform customer satisfaction surveys and follow-ups for key customer accounts as assigned by Contact Center Manager.
  • Grow assigned customer accounts by fostering strong, team-based relationships and establishing trust.
  • Perform other duties as assigned.
  • Promote positive work environment and company culture.


  • High School Diploma or GED.
  • 1-2 years’ experience in a fast-paced call center (preferred).
  • Excellent written and verbal communication skills.
  • Positive solution-oriented individual.
  • Ability to multi-task.
  • Decisiveness and strong attention to detail.
  • Excellent organizational and problem-solving ability.
  • Availity to work occasional weekend on-call shifts.
  • Experience working in a food service establishment (waitstaff, general manager, sous-chef, etc.)(preferred).

Physical Requirements

  • Able to sit or stand for extended periods of time in front of a computer.
  • Able to work overtime as needed to perform job duties.
  • Able to verbally speak on the phone.
  • Able to handle high stress situations.
Lancaster, PA
Customer Support
Reports to
Contact Center Manager
Average hours / week

How to apply

To apply, email your cover letter and resume to Careers@ClarkServiceGroup.com.

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